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Client Testimonials
See What Our Customers Think
Find out why residents and business owners in Georgia, VT, Burlington, and beyond rely on Champlain Door for all their garage door needs.
Unprofessional with dispute
The first tech installed the safety sensors on the roof! They sent a second tech who fixed the sensors, troubleshot my new opener and discovered it was faulty from the manufacturer. If he had been… Read more The first tech installed the safety sensors on the roof! They sent a second tech who fixed the sensors, troubleshot my new opener and discovered it was faulty from the manufacturer. If he had been sent the first time there would have been no need for a second visit. I disputed my charge for the second visit and the office staff was very unprofessional and kept interrupting me. They did not charge me for the "correction" visit and asked me to never use them again. I will comply.
Company response:
This customer bought a genie opener from somewhere else - we installed it (it was faulty) and we told her and noted on the work order it was a faulty board upon installation. She requested we return - which we did, and again diagnosed this unit as having a bad board. The customer didn't believe the first tech supposably- we billed a discounted rate of $99 which we felt was fair since it is not our unit & we were requested to go back for what she claimed was a remote issue because she claimed our tech was wrong the first time. In fact it was a bad board as originally diagnosed. The customer threatened to write a bad review if we didn't credit her so we did. We did all we could here to make it right.Best in the area!
Start to finish impressed with this product and service! Jessica Bechard, the Office Manager is extremely knowledgable, courteous and present. Couldn't have asked for a better experience with… Read more Start to finish impressed with this product and service! Jessica Bechard, the Office Manager is extremely knowledgable, courteous and present. Couldn't have asked for a better experience with multiple projects I have completed with Champlain Doors!
Door installation
Very pleased with the quality of the door and the installation. Complimented installer’s on their professionalism and keeping their language clean and respectful while on jobsite.
The installation was efficiently and no problems
The people at Champlain were easy and efficient.
Was not clear on her quote
I called and asked for asked for a cost quote of labor and material, which was $156. They came in installed which the guy was super nice and very professional, but when I got my bill it was $451 a… Read more I called and asked for asked for a cost quote of labor and material, which was $156. They came in installed which the guy was super nice and very professional, but when I got my bill it was $451 a bit disappointed in the transparency of the deal the of the deal. Would not use them again. Feel very mislead.
Company response:
We do apologize for any confusion. It is challenging for us to provide accurate pricing verbally over the phone with out seeing the repair. We did give a per spring price as well as the cost for the labor on top of the material needed. Being this garage door required having 2 springs replaced, the spring cost was times two which may have caused some confusion as the pricing is given per part. We do mention wire size can dictate a slightly different cost and this can lead to us not being 100% accurate when providing the costs over the phone. I am confident that we are equal to or less than our competitors on all our service calls.Great Experience
I love these doors, the affordability, the customer service was great! However, I wish they communicated they were running late, instead of waiting for me to check in.
But I love these guys and…
Read more
I love these doors, the affordability, the customer service was great! However, I wish they communicated they were running late, instead of waiting for me to check in.
But I love these guys and have no hesitation with calling them for future needs!
A network of Door Systems specialists
We are part of a large network of certified specialists located across North East America.
If you are beyond our service range, we recommend these trusted partners.
Massachusetts
- A‑1 Overhead Door Systems (Leominster)
- All Cape Door Systems (South Dennis)
- Caspersen Door Systems (Pocasset)
- Door Systems Easthampton (Easthampton)
- Door Systems Metro Boston (Framingham)
- Door Systems Worcester (Worcester)
- Middlesex Door Systems (Burlington)
- Mortland Door Systems (Rockland)
- DSI North Door Systems (Salem)
- Norwood Door Systems (Norwood)
- Thompson Overhead Doors (Framingham)
Connecticut
- Atlas-Coles Door Systems (Ellington)
- Ridgefield Door Systems (Ridgefield)
New Hampshire
- Colonial Door Systems (Epsom)
- Laurent Overhead Door Systems (Laconia)
- Seacoast Door Systems (Farmington)
New York
- North Country Door Systems (West Chazy)
- T.M. Kenney Door Systems (Sayville)
Rhode Island
- Fagan Door Systems (Coventry)
- JGS Overhead Door Systems (Lincoln)
Vermont
- Champlain Door Systems (Georgia)