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Rating Summary

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Excellent

5
23 October 2022 , KIRK W (Craftsbury , )

Can not say enough positive things about the service and quality of the product. Highly recommended over any other option in VT. You won’t be disappointed.

Great Company, Great Product

5
23 October 2022 , Joyce G (SHELBURNE, )

I have never seen a company respond so quickly to every question. Great people great company, great product, great service. I highlly recommend them.

great job

5
18 October 2022 , Brian B (SOUTH BURLINGTON, )

I'm very pleased with Champlain Door .the doors and openers are top shelf .the installer was very professional, he worked all day installing the two doors and openers . I highly recommenced… Read more I'm very pleased with Champlain Door .the doors and openers are top shelf .the installer was very professional, he worked all day installing the two doors and openers . I highly recommenced Champlain Door

Fast and Friendly Service

5
17 October 2022 , Kim C

Our old garage door was on its last leg so I sent a quote request to Champlain Door via their site. Phil responded within minutes and sent a rep to measure my door the same day. By that afternoon the… Read more Our old garage door was on its last leg so I sent a quote request to Champlain Door via their site. Phil responded within minutes and sent a rep to measure my door the same day. By that afternoon the door was ordered and we had an install date within 2 weeks! Tim, the installer, was professional and helpful, and very quick! We did have one snafu with the height of the door being a little too tall, but they are fixing it in a timely manner and it doesn't affect its use while we wait.

Good Job

5
06 October 2022 , Stephen X (Milton, )

I recently had my garage door replaced. Tim, the installer was punctual, professional and engaging. There was a subsequent discrepancy between the quoted price, and final invoice price, but that was… Read more I recently had my garage door replaced. Tim, the installer was punctual, professional and engaging. There was a subsequent discrepancy between the quoted price, and final invoice price, but that was quickly resolved by your staff. Many thanks.

Unprofessional with dispute

1
04 October 2022 , Cari G (Grand Isle, )

The first tech installed the safety sensors on the roof! They sent a second tech who fixed the sensors, troubleshot my new opener and discovered it was faulty from the manufacturer. If he had been… Read more The first tech installed the safety sensors on the roof! They sent a second tech who fixed the sensors, troubleshot my new opener and discovered it was faulty from the manufacturer. If he had been sent the first time there would have been no need for a second visit. I disputed my charge for the second visit and the office staff was very unprofessional and kept interrupting me. They did not charge me for the "correction" visit and asked me to never use them again. I will comply.

Company response:

This customer bought a genie opener from somewhere else - we installed it (it was faulty) and we told her and noted on the work order it was a faulty board upon installation. She requested we return - which we did, and again diagnosed this unit as having a bad board. The customer didn't believe the first tech supposably- we billed a discounted rate of $99 which we felt was fair since it is not our unit & we were requested to go back for what she claimed was a remote issue because she claimed our tech was wrong the first time. In fact it was a bad board as originally diagnosed. The customer threatened to write a bad review if we didn't credit her so we did. We did all we could here to make it right.